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Manager Infrastructure Services

Introduction

The client is the market leader in returnable packaging for the fresh supply chain in Europe. Each day producers, transporters, processing companies and retailers benefit from the advantages of the products client.

The client offers a dynamic working environment for more than 500 employees. They cherish the corporate values, by which encourage team spirit, personal growth, respect, entrepreneurship and innovation.

Purpose of the role:

As the Manager Application Services, you control the application services which are needed to guarantee and innovate the daily business in Europe.

You ensure that ICT services are delivered through a combination of their own organization and an ecosystem to external suppliers. You have a pivotal role to our business departments to ensure that the applications meet the business needs of our internal and external customers and suppliers in accordance with the agreed KPIs and SLAs.

Job Description
  • Designing SLAs with our business partners
  • Contract and supplier management, based on adequate KPIs
  • Ensuring optimal application services and service integration in an environment with multiple suppliers
  • Report on the services that are delivered on a regular basis, development of KPI dashboards
  • Manage complex multi-party incidents and first-line escalations
  • Prioritize and effect as manager of your team, your activities
  • Lead and improve the process of ICT service management
  • Manage customer satisfaction by conducting evaluations
Requirements
  • Bachelor’s degree in IT or similar
  • 5-year relevant experience in a similar role in an environment with multiple suppliers
  • Excellent in stakeholder management (customers, suppliers, C-level)
  • Service minded
  • Experience with project management and ITIL work method
  • Ability to structure and monitor the quality of the delivered products and services
  • Knowledge of IT infrastructure, workplace management, networking and security technologies
  • Logistical background is an advantage

Competences:

  • Result oriented team player
  • Service minded
  • Process oriented
  • Analytical
  • Excellent verbal and written communication skills in both English and Dutch
Offer

Our client offers excellent working conditions including competitive salary and the chance to work in a truly international environment.

Contact Information

For further information about this vacancy please contact Harry de Man at harry@madisonparker.nl or on +31 (0) 70 387 5911.

Job details

  • Location: The Hague
  • Salary: Competitive package
  • Job Type: Permanent
  • Date Posted: 23 Mar 2018
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